Privacy Policy
Double Blades respects the privacy of customers, prospective buyers and website visitors. This Privacy Policy explains the types of information we may collect through our website and business communications, how that information may be used, and the measures we take to handle it responsibly.
1. Information We May Collect
When you contact us, request a quotation, ask about samples, discuss custom manufacturing or place an order, we may receive information such as your name, company name, email address, telephone or WhatsApp number, country, shipping destination, product requirements, quantities, specifications and other information you choose to provide.
Our website and hosting systems may also process standard technical information such as IP address, browser type, device information, requested pages and server log data for security, troubleshooting and normal website operation.
2. How We Use Information
Information may be used to respond to inquiries, prepare quotations, discuss product requirements, develop samples, process and manufacture orders, arrange packing and shipment, provide customer support, maintain business records and protect the security and operation of our website.
We may also use relevant business correspondence to continue an existing customer or prospective customer relationship. We do not sell personal information to third parties.
3. Quotations, Orders & Business Records
Information connected with quotations, proforma invoices, orders, payments, production specifications and shipping may be retained as part of our normal business, accounting and customer-service records.
The information retained will depend on the nature of the inquiry or transaction and any applicable business, legal, accounting or record-keeping requirements.
4. Sharing of Information
We do not sell personal information. Information may, however, be shared when reasonably necessary with service providers involved in carrying out a requested transaction or operating our business, such as hosting providers, email services, banks or payment service providers, freight forwarders, couriers, shipping companies and other logistics providers.
Only information reasonably required for the relevant service should be provided to such parties.
Information may also be disclosed when required by applicable law, regulation, legal process or a lawful request from a competent authority.
5. International Orders
Because Double Blades serves international buyers, information connected with an inquiry, order or shipment may need to be processed or communicated across national borders. This may include information required by international couriers, freight companies, customs agents, banks or other service providers involved in completing the transaction.
6. Website Cookies & Technical Data
Our website may use essential cookies or similar technologies required for functions such as security, session management and normal website operation. Standard server logs may also be maintained for security, performance monitoring and troubleshooting.
7. Data Security
We take reasonable administrative and technical measures to protect information against unauthorized access, alteration, disclosure or loss. However, no method of electronic transmission or storage can be guaranteed to be completely secure.
8. Data Retention
Information is retained only for as long as reasonably necessary for the purpose for which it was collected, for ongoing business relationships, or to satisfy applicable legal, accounting, security and record-keeping requirements.
9. Your Information
If you would like to ask about personal information you have provided to us, request a correction, or request deletion where appropriate and legally permitted, please contact us using the details below.
Some information may need to be retained where necessary for completed transactions, accounting records, dispute resolution, fraud prevention, legal obligations or other legitimate business requirements.
10. Children
Our website and business services are intended for professional buyers and adults. We do not knowingly seek to collect personal information from children.
11. Third-Party Services & Links
Our website or business communications may contain links to or make use of third-party services. Their privacy practices are governed by their own policies, and Double Blades is not responsible for the privacy practices of independent third parties.
12. Changes to This Privacy Policy
We may update this Privacy Policy when our website, business practices or legal requirements change. The current version published on this page will apply from the date it is posted.
13. Contact Us
For questions about this Privacy Policy or information you have provided to Double Blades, please contact us through the website Contact Us page or by email at info@doubleblades.com.