Frequently Asked Questions

Ordering & Quotations

How do I place an order or request a quotation?

Browse the DoubleBlades catalog and send us the article numbers or product names, required quantities, destination country and any special requirements. We will review your inquiry and provide quotation, production and shipping information before the order is confirmed.

Is there a minimum order requirement?

Order quantities can vary by product and manufacturing requirement. Please send us the items and quantities you require and we will confirm the applicable quantity and pricing for your inquiry.

What currency do you use for quotations?

International quotations are normally prepared in U.S. dollars. Other major currencies may be considered when agreed during the quotation process.

What payment terms are available?

Payment terms are confirmed with each quotation and may depend on the order value, customer relationship and production requirements. New customers are normally provided the applicable payment terms before order confirmation.

Samples & Custom Manufacturing

Can I order samples before placing a bulk order?

Yes. Samples may be supplied subject to product availability, sample cost and shipping charges. Where appropriate, customers may also provide their courier account details for sample shipment.

Do you manufacture custom products?

Yes. Custom manufacturing is available for suitable projects. Please provide drawings, dimensions, reference images, material requirements or other specifications so we can review feasibility and quotation requirements.

Do you offer private labeling or custom logo marking?

Yes. Private labeling, logo marking and buyer-specific branding can be discussed for suitable wholesale and custom orders. Requirements should be confirmed before production begins.

Can you provide custom packaging?

Yes. Custom packaging can be considered according to buyer requirements, order quantity and product type. Please include your packaging requirements with your inquiry.

Production, Shipping & Delivery

How long does production take?

Production time depends on the products, quantities, customization and current production schedule. An estimated lead time is provided with the quotation or order confirmation.

Do you ship internationally?

Yes. DoubleBlades serves international buyers and can arrange shipment according to destination, order size and available shipping methods.

What shipping methods are available?

Depending on the destination and shipment size, orders may be dispatched by international courier, air cargo or sea freight. Available options and estimated shipping costs are confirmed during the quotation process.

Can you arrange door-to-door shipping?

Door-to-door delivery may be available depending on the destination, product type and carrier service. We will confirm available shipping options for each order.

Quality & Product Policies

What should I do if products arrive damaged?

Please contact us promptly with the relevant article numbers, quantities and clear photographs of the affected products and packaging. We will review the claim and work with you on an appropriate resolution according to the circumstances of the shipment.

Do you supply unauthorized licensed or trademarked products?

No. DoubleBlades does not offer unauthorized licensed or trademarked merchandise. Product names, designs, branding and custom requirements are reviewed as appropriate before production or supply.